Privacy & Data Protection Policy Your information is treated with care, confidentiality and respect. At Refund Champion Ltd, we understand that people who contact us may be sharing highly sensitive information about a financial loss, suspected fraud, cryptocurrency transactions or personal circumstances. This Privacy & Data Protection Policy explains what information we may collect, why we use it, when it may be shared, how we seek to protect it, and the rights available to you. We follow the principle of data minimisation: we aim to collect and use only information that is reasonably necessary for the service or investigation concerned. 01 — Data Controller Who is responsible for your information? The organisation responsible for personal information processed through this website and in connection with our services is: Refund Champion Ltd Registered in England and Wales Company number: 15411446 Registered office: 128 City Road London EC1V 2NX United Kingdom For privacy and data-protection enquiries: support@refund-champion.net Refund Champion provides cryptocurrency tracing, fraud-investigation and related investigative services. We are not a bank, law-enforcement agency or law firm. 02 — Information We May Collect We only ask for information relevant to your case Depending on the circumstances, we may collect information such as: Identity & contact information Name Email address Telephone number Postal or residential address, where necessary Information required to verify your identity where appropriate Information about the incident Description of the suspected fraud Information about the individuals or organisations involved Dates and amounts of relevant transactions Communications and correspondence relating to the incident Screenshots, statements, invoices or other supporting documentation Cryptocurrency & transaction information Cryptocurrency wallet addresses Blockchain transaction IDs/hashes Exchange or platform information Relevant deposit or withdrawal records Other blockchain or transaction information necessary for an investigation Technical information IP address Browser and device information Website interaction information Security and diagnostic information The information we request can vary from case to case. We will not ask you to provide information that is unnecessary for the purpose for which it is being collected. Important security rule Refund Champion will never require your cryptocurrency seed phrase, private key or password to investigate a case. You should never send your seed phrase, private keys, wallet recovery words, authentication codes or passwords to anyone claiming to act on behalf of Refund Champion. If someone asks you for these details while claiming to represent us, please stop communicating with them and contact us directly through support@refund-champion.net. 03 — Why We Use Your Information Your information is used to provide and protect our services We may process your information to: review and assess an enquiry; understand the circumstances of an alleged fraud; investigate transactions and associated blockchain activity; trace cryptocurrency movements; analyse information supplied by you; prepare investigative or forensic reports; communicate with you about your enquiry or case; provide updates and request information relevant to an investigation; communicate with relevant organisations where appropriate and lawful; maintain records relating to our services; prevent fraud, misuse and unauthorised activity; protect our systems, clients and business; comply with applicable legal obligations; and establish, exercise or defend legal claims. Where applicable data-protection law requires a lawful basis for processing, we may rely on contractual necessity, legitimate interests, legal obligations, consent, or another lawful basis appropriate to the particular circumstances. Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn. 04 — Confidentiality & Disclosure We do not sell your personal information Information relating to your case is treated as confidential. We do not sell personal information to advertisers or data brokers. We may disclose information where reasonably necessary to provide our services or where disclosure is legally required or permitted. Depending on the circumstances, this may include sharing relevant information with: cryptocurrency exchanges or financial institutions; organisations relevant to investigating a transaction; regulatory or governmental authorities; law-enforcement agencies; professional advisers; technical or investigative service providers; insurers or other relevant parties where necessary; and courts or other authorities where legally required. We seek to limit disclosures to information that is relevant to the particular purpose. Where appropriate, we may also take steps to verify the identity and authority of a person or organisation requesting information before disclosing client information. 05 — International Data Transfers Protecting information when it crosses borders Some service providers, organisations or other parties involved in an investigation may operate outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to provide an adequate level of protection. Depending on the circumstances, this may include an adequacy decision, contractual safeguards or another legally recognised transfer mechanism. If you would like information about the safeguards applicable to a particular transfer, you can contact: support@refund-champion.net 06 — How Long We Keep Information Information is not kept indefinitely without reason We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. The appropriate retention period may depend on: the nature of the information; whether an investigation remains active; our contractual relationship with you; legal or regulatory requirements; accounting and record-keeping requirements; potential disputes or legal claims; and our legitimate need to maintain appropriate business records. When information is no longer required, we take reasonable steps to securely delete it or otherwise dispose of it in accordance with applicable requirements. 07 — Your Privacy Rights You have rights regarding your personal information Depending on the law that applies to you, you may have the right to: request access to personal information we hold about you; request correction of inaccurate information; request deletion of information in appropriate circumstances; request restriction of processing; object to certain processing; request portability of certain information; and withdraw consent where processing is based on consent. These rights are subject to applicable legal conditions and exemptions. To make a privacy request or ask a question about your information, contact: support@refund-champion.net You may also have the right to make a complaint to the appropriate data-protection supervisory authority. 08 — Cookies & Website Technologies Keeping website technology proportionate Our website may use cookies and similar technologies required for website functionality, security and operation. Where analytics, measurement or other non-essential technologies are used, they will be handled in accordance with applicable law and any consent requirements that apply. You can also control cookies through your browser and, where available, our website's cookie controls. 09 — Information Security Protecting sensitive client information We recognise that information supplied by people affected by financial fraud can be particularly sensitive. We therefore take reasonable technical and organisational measures designed to protect personal information against: unauthorised access; unauthorised disclosure; accidental loss; alteration; misuse; and destruction. Access to information is limited according to operational requirements, and we seek to ensure that information is handled only by people and service providers who have a legitimate reason to access it. We also take precautions when receiving, storing and transferring documents and information supplied during an investigation. Your role in keeping information safe Security is a shared responsibility. Please: use only official Refund Champion contact details; do not send passwords or authentication codes; never send cryptocurrency seed phrases or private keys; and contact us directly if you suspect that someone is impersonating Refund Champion. We do not need your seed phrase or private key to investigate a cryptocurrency transaction. No legitimate privacy or security policy can guarantee that information transmitted over the internet is completely risk-free. We continuously seek to use reasonable safeguards appropriate to the nature of the information we handle. 10 — Protecting You From Impersonation & Recovery Scams Please verify anyone claiming to represent us People who have already experienced financial fraud can unfortunately become targets of additional scams. For your protection, be particularly cautious if someone claiming to represent Refund Champion: asks for your cryptocurrency seed phrase; asks for your private key; requests your wallet password; requests an authentication or verification code; or contacts you using an email address that does not end in @refund-champion.net. If you receive a suspicious communication, do not follow its instructions. Instead, independently contact us at: support@refund-champion.net Do not use contact details supplied in the suspicious message itself. 11 — Accuracy of Information Please provide information carefully We rely on information supplied by clients and other sources when conducting investigations. You should provide information that is accurate and, where possible, complete. If you discover that information you have supplied to us is incorrect or has changed, please let us know so that our records can be updated where appropriate. Providing information does not guarantee that funds will be recovered or that an investigation will produce a particular result. 12 — Changes to This Policy Keeping this policy up to date We may update this Privacy & Data Protection Policy when our services, information-processing activities, technology or applicable legal requirements change. The most recent version will be published on this website. Where required by applicable law, we will provide additional notice of material changes. Last updated: September 2026